Company details
- Legal business name
- VudonaGroup
- Country of establishment
- Ireland
- Registered address
- Not yet confirmed
- Registration number
- Not yet confirmed
- Email address
- info@vudona.com
1. Parties and application
VudonaGroup is established in Ireland. The service provider is identified under Company details and in your quotation or order confirmation. The customer is the person or organisation entering the agreement. Contact us at info@vudona.com.
These terms apply only if made available before or when the agreement is concluded and validly agreed. Publishing them on this website does not automatically apply them to existing engagements.
2. Order of precedence
An expressly agreed variation in a signed agreement or order confirmation takes precedence over these general terms. Product-specific terms apply to the relevant product. A data processing agreement takes precedence for personal data processing in the event of a conflict. Mandatory law always continues to apply.
3. Quotations and formation
A quotation sets out the work, price, assumptions and validity period. A contract is formed through acceptance using the offered procedure and, where agreed, our confirmation. Obvious errors are corrected first; a changed offer requires renewed agreement.
An enquiry, demonstration or illustrative software view is not an order or a guarantee that every displayed feature is available in every package. The chosen product environment identifies the functionality and access actually offered.
4. Performance and cooperation
We carry out agreed work carefully and professionally. The quotation defines deliverables, included support and any expressly guaranteed results. Without such an agreement, we do not guarantee specific revenue, search visibility, savings or business outcomes.
The customer supplies correct information, necessary materials, access and decisions in time. The parties discuss the consequences of delays or missing cooperation promptly. Only authorised people may approve orders or changes for the customer.
5. Websites and custom software
The engagement defines design, functionality, content, integrations, supported browsers, hosting, maintenance and delivery criteria. Maintenance or further development after delivery is included only where agreed.
The customer reviews a proposed delivery within the agreed review period and describes deviations sufficiently clearly. We remedy demonstrable departures from agreed specifications using the agreed process. These terms alone do not make silence an unlimited acceptance of defects.
6. Changes and additional work
New requests or changes may affect price, schedule and scope. We discuss those effects and obtain approval before undertaking additional chargeable work. Changes necessary for security or legal compliance are discussed as soon as possible, explaining their effects.
7. Software access and accounts
A subscription provides the agreed right to use the chosen product for the agreed organisation, users and period. Customers manage permissions carefully, protect credentials and report misuse promptly. Circumventing security, seeking unauthorised access or using the service for unlawful content or activities is prohibited.
Individual products have their own sign-in and registration environments. The commercial Vudona Group website does not provide a central software account, and clicking a link does not create a subscription.
8. Availability, maintenance and support
Availability, response times, backups and recovery arrangements are those agreed in the product offering or service agreement. Without a specific agreement, uninterrupted availability or a fixed response time is not guaranteed.
Maintenance, security updates and incidents may temporarily affect service. Planned maintenance is announced where reasonably possible. The parties must clearly agree responsibilities for backups, exports and recovery; a website or software subscription does not automatically include every form of data recovery.
9. Prices, invoices and payment
The quotation, order or product agreement specifies price, currency, VAT, invoicing, payment deadline and usage limits. Additional charges and recurring payments must be clear in advance. Direct debit requires a valid mandate.
The parties make timely contact about payment difficulties. Interest, collection costs and suspension are permitted only under applicable law and valid agreements. Disputed invoice items must be explained; statutory rights and obligations remain unaffected.
10. Duration, renewal and termination
A monthly subscription may be cancelled with one month’s notice. An annual subscription has a fixed term of 12 months at a lower rate than twelve individual monthly payments; the exact saving is shown in the offer before purchase. An annual subscription must be cancelled no later than one month before its end date. If you stop using it early, the agreed annual fee remains payable and no mid-term refund is made, subject to statutory rights.
Cancel by emailing info@vudona.com or using the cancellation function offered in the product. State your organisation and subscription; we confirm receipt and the end date. The start date, price, payment method and any renewal are clearly agreed before purchase. These terms do not themselves impose automatic renewal. Statutory withdrawal rights, remedies for defective services and rights arising from a breach remain unaffected.
11. Data and exit arrangements
Customers retain their rights in their own data and materials. Before use, the parties agree available exports, time limits, costs and deletion procedures on termination. We cooperate with applicable legal requirements concerning portability and switching services.
Where applicable, a data processing agreement governs return or deletion of personal data. Legal retention duties and agreed backup cycles may affect final deletion. Customers should request any needed export in good time.
12. Intellectual property and licences
Rights in existing software, methods and reusable components remain with their owners. Customers receive the expressly agreed licence. Transfer of intellectual property, source code or exclusive rights requires a separate written agreement.
Third-party materials may have their own licence terms, including open-source licences. Customers must have the right to authorise use of supplied text, images, data and brands. We use customer materials only for agreed performance; public portfolio use requires a separate arrangement.
13. Privacy and confidentiality
The parties handle confidential information carefully and limit access to those who need it. Legally required disclosure and information already lawfully public are not automatically covered by that restriction.
Appropriate processing arrangements must be made before we process personal data for a customer. Customers remain responsible for their own purposes, legal bases and information to individuals. Our privacy notice covers processing for which we are ourselves responsible.
14. Integrations, AI and third parties
Third-party services may have their own terms, fees and restrictions. Changes by an external supplier may affect an integration; the parties discuss repair or an alternative within the agreed scope.
AI outputs may be inaccurate or incomplete and require appropriate human review before important decisions. Product arrangements must define which information goes to an AI provider. These terms do not grant blanket permission to use confidential information for model training.
15. Liability, force majeure and complaints
Liability is assessed under the specific agreement and applicable law. This general text does not impose an undisclosed fixed cap or blanket exclusion of all loss. Limitations cannot exclude liability that the law does not permit to be excluded.
For circumstances beyond reasonable control, the parties notify each other promptly, mitigate effects and discuss continuation or termination. Send complaints with a description and relevant details to info@vudona.com. We acknowledge receipt and discuss an appropriate resolution; statutory complaint or limitation periods are not restricted.
16. Consumers, disputes and changes
Services are primarily for businesses. If we nevertheless contract with a consumer, all mandatory consumer rights remain, including applicable pre-contractual information, conformity and withdrawal rights. Any exception to withdrawal requires the legally required information and declarations; these terms alone do not establish an exception.
Where needed, governing law and jurisdiction are specified in the individual agreement. Without a valid choice of law, statutory rules apply. The parties first seek an agreed resolution. Translations are intended to convey the same meaning; differences are interpreted by substance and applicable law, not automatically in our favour. A new version does not automatically change existing agreements.